Every year, August 1st marks the start of a new academic cycle on Cialfo. During this time, the entire platform undergoes a refresh to prepare students and counselors for the new application season.

This article explains how school counselors can continue sending documents for students who applied in the previous year, even after the August 1st refresh.

Follow these next steps closely to ensure documents can be received by the university.

Upon the system refresh by Common App on August 1st, the first thing the student needs to do is log in to Common App in order to roll over their account to the next cycle. Once logged in, they should select the first option for 'Applying as a first-year student'.

At the same time, the counselor will need to log in to Cialfo and enable sending for the student on their cDocs Profile.

Note : All previously created Common App forms will still appear on the page, allowing counselors to delete and upload the necessary forms that need to be updated. Previously sent document statuses will be reset, and the student must re-link their Cialfo and Common App accounts. Once re-linked, the document sending ability will be enabled. Additionally, all previously uploaded documents will remain on the platform.
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​Read here for more information on why you should enable sending.

Cialfo recommends all counselors download any previously prepared documents by clicking on "Bundle" button located on cDocs Documents page of the student.

Once sending is enabled for the student, the next step is to link their Common App account to Cialfo. Even if the student had previously linked their account, the enable sending action would have automatically unlinked it, making this step necessary.

Students can find the linking option on their Applications page and can refer to this help article for step-by-step instructions.

Before moving to the final step, counselors should prepare a new School Report as well as Final Report. Any transcripts previously uploaded have also been preserved if required to be resent. However, if a Final Transcript has not yet been uploaded, counselors should do so here.

Last but not least, counselors will need to send out the School Report under the One & Done policy, then proceed to the individual university section to finally send out the Final Report with the Final Transcript attached.

For further information, click here to learn more about sending School Reports or sending Final Reports.

The first step to this is for counselors to enable sending for the student on their cDocs Profile.
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​Read here for more information on why you should enable sending.

Cialfo recommends all counselors download any previously prepared documents by clicking on "Bundle" button located on cDocs Documents page of the student.

Once sending is enabled for the student, counselors may proceed to upload any new documents for the student on their cDocs profile. Any previously uploaded documents are preserved, and can be resent to universities should counselors choose to.

Finally, the last step is to press the Send button. Upon successful submission, counselors will see a confirmation ID and a link to view the document status on Parchment.

Note: This method happens outside of Cialfo, and serves as one of the viable options for counselors to continue sending documents for their students' applications.

Depending on the university of choice, there may be specific, designated methods that the university will accept transcripts. Counselors should check on the university's website and with the admission office for the full list of accepted methods.

Many universities will allow counselors to directly email transcripts to admission offices. Alternatively, they may also accept hard-copy transcripts that have been mailed to their admission offices. When counselors send transcripts outside of Cialfo and want to continue tracking their progress on document submission on the platform, counselors should set the delivery method as 'Mail' and mark the document sending as completed.