Cialfo

What is a CEEB Code?

Why can't I change delivery methods?

How do you tackle sending LORs for external recommenders

Methods to send LORs written by external recommenders

A guide for counselor to help their student on missing LoR Button

Why can't my student request for LORs?

Why students can't link their Common App accounts graduation year, application year, Enable Common App Sending, sync failures with correct profile, and how to unpair or unlink a Common App…

Why can't my students link their Common App accounts and how to unpair

What does 'Enable Sending' mean? How do I handle  students from previous and current application cycles?

Why should I enable Common App sending?

Troubleshoot cDocs errors and unexpected document-sending behaviours with Common App- including error codes, status issues and blank or stuck document scenarios.

Troubleshoot cDocs Errors

Sending documents for transfer students via cDocs

Can I send documents for a transfer student?

Document sending in the new application cycle for students applied in the previous year

Sending Final Transcripts after August 1st

How can counselors help to unlink a student's Common App account

How to unlink a student's Common App account

What to do when a recommender's name shows incorrectly on Common App and how to handle recommender binding issues discovered after an application has been submitted.

Recommender Name Mismatch or Binding Issue on Common App

When a teacher or counselor's account shows as "Not Linked", what needs to be done to resolve it?

What does it mean if a recommender is Not Linked?

How to manage marketing email preferences for your school, and what to do if the unsubscribe button is not working.

Managing Marketing Email Preferences and Unsubscribing from Cialfo Communications

This guide explains what a syncing issue looks like, what information to provide to support and how it gets resolved.

Application Syncing Issues Between Cialfo and Explore

For Cialfo counsellors: how Common App colleges sync onto a student's Applying List, whether they can be removed, and the trade-offs of turning Auto Common App Sync off.

Removing Common App Colleges from a Student's Applying List (How Auto Common App Sync Works)

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Jenny Jiang

Central Support

Common Questions & Troubleshooting

Create a custom design with text, images, and links

Cialfo Community

Blog

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