Some students may have trouble finding the "Link Account" button when they are trying to link Cialfo with their Common App account. Here's a few reasons why and how you can check to help the student:

1) Student Graduation Year should be 2022 or 2023
Check this in the Personal Information section of Student Profile page. Counselor may update this section on behalf of student.

2) Student Application Year should be 2022 only
Check this in the Application Details section of Student Profile page. Application year should only be 2022 so that it reflects that student is in current application cycle.

3) Student needs to have 'Enable Sending' clicked for their account

If student have linked a Common App account before August 2021, counselor will need to click 'Enable Sending' for them on their cDocs page to confirm that they are rolling over to the current application cycle. However, do take note that once "Enable Sending" is clicked, the following will happen:

  1. All previously created Common App forms will be deleted

  2. Previously sent document statuses will be reset

  3. New Common App forms can be prepared for the student

  4. The student will have to re-link their Cialfo and Common App accounts

  5. Document sending ability will be now be enabled.

  6. Previously uploaded documents will remain.

Note: All the above actions is to ensure that the student is treated as one from the current application cycle. If you need to keep track of previously created CA forms and sent statuses, download the documents and record the status internally.

Sending Status: Enabled/Restricted

One quick way for counselor to see whether students have their Sending status enable or restricted is to go to cDocs > Documents/Submission page, toggle on the column for "Sending". You'll be able to view the Sending status at a glance for the needed students.

If all of the above has been checked and updated, student should be able to find the "Link Account" button on their Recommendation page. For more information on the process of linking Common App account, please refer to this article.

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