Some students may have trouble finding the Request for Letter of Recommendation (LoR) button on their Recommendation tab. Here's how you can check and help the student:
1) Students should link their Common App accounts with Cialfo
In order for documents (such as LoR) to be sent for a student from Cialfo to colleges and universities that accept the Common App, a student's Cialfo account must be linked to their Common App account. Click here to learn more.
*Please note that students should not request recommendations directly via Common App.
2) Check the settings for LoR on the Configuration page
Make sure that the toggle is on for students to request recommendations
Set the limit for the amount of teachers students can request recommendations from
If a student needs to request additional recommendations beyond the set limit, school admins can increase the maximum number of recommenders in the configuration settings.
Alternatively, admins can remove or reset an existing recommendation request to free up space for new requests.
3) Check the application year of the student
Make sure the application year is set correctly to reflect that the student is in the current application cycle.
Common LOR Issues & Troubleshooting
Why is my LOR Button Greyed Out?
Why is my LOR Button Greyed Out?
If a student's "Request LOR" button appears grey even after the counsellor has verified all the configuration settings, then check that the student has at least one university on their application list and is not flagged as inactive. If the issue persists, please contact Cialfo Support.
Why is Teacher Recommendation Letter Failing to Open?
Why is Teacher Recommendation Letter Failing to Open?
Some teacher recommendation letters could display a "Failed to load PDF document" error when counselors or students attempt to open them. The document appears to have been uploaded and sent successfully, but the PDF cannot be rendered in the viewer. If you encounter this issue, please try opening the letter in a different browser and contact Chat with Cialfo with the student's name and the teacher's name so the support team can investigate further.
How to Bulk Download Letters of Recommendation?
How to Bulk Download Letters of Recommendation?
Schools that require access to all student Letters of Recommendation (LORs) across multiple graduation years can request a bulk LOR download.
LORs can be exported by graduation year cohort, allowing recommendation letters to be retrieved in bulk for the selected years.
To request a bulk LOR download for your school, contact Chat with Cialfo and specify the graduation years required.
Why can’t I see the Request LOR button when viewing a student’s profile through a guardian or counselor account?
Why can’t I see the Request LOR button when viewing a student’s profile through a guardian or counselor account?
The Request LOR option is only available when the student is logged in to their own student account. Guardian account or Counselor view do not have the option to request a letter of recommendation, the students needs to be logged in using their own credentials to be able to see the "Request LOR" option.
To check:
Ask the student to log out and log back in using their own student login (not a guardian login or Counselor view).
Ask them to open the Recommendations page and look for the Request LOR button.
If the button is still missing, go through steps 1 to 3 above (Common App linked, LoR setting turned on, correct application year) and then contact Chat with Cialfo with the student's name, if the issue persists.
Need More Help?
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.