The meeting that has been confirmed by the student will not have the edit/reschedule option available. However, you will have the option to delete that meeting and schedule a new one.
Here are the steps to schedule a meeting.
Step 1:
To schedule a meeting, go to the Students page and open the profile of the student you wish to set up the meeting with. Then, click on Meetings, where you can view the schedule and any upcoming meetings. To create a new meeting, click on Schedule Meeting in the top right-hand corner.
Step 2:
Once you click on Schedule Meeting, the student's calendar will display available time slots. You can select a preferred time slot by clicking on the calendar. After choosing a time, you will be able to fill in additional details for the student. Once completed, click on Create & Send Invite, which will send the meeting invitation to the student.
Your student will receive an email invite and must accept the meeting for it to be displayed as confirmed. Once the student accepts the request, you will also receive a meeting confirmation with the date and time.
You can reschedule or edit a meeting by clicking on the Edit button adjacent to the meeting you want to reschedule or edit. After you have made necessary changes, click on Update.
Similarly to delete a meeting, click on the Delete button adjacent to the meeting you want to delete. A confirmation pop-up will appear. Click on Delete and to confirm and the meeting will be deleted.
What is new? – Improved Handling of Unconfirmed Meeting Requests (January 2026)
What Happens -
When a student schedules a meeting request with their counselor through Cialfo, an unconfirmed meeting entry is created on the counselor’s calendar to temporarily hold the selected time slot until it is approved.
Previously, there were instances where this unconfirmed entry incorrectly appeared as a recurring event or showed up as confirmed without the counselor’s approval. This issue was identified and resolved in January 2026.
Unconfirmed meetings will now correctly appear as pending and will not display as recurring unless the counselor has explicitly set a recurring availability block.
If You See Phantom or Recurring Unconfirmed Meetings
If an unconfirmed meeting appears repeatedly or seems like a recurring entry that you did not set up:
Check if the student has submitted multiple meeting requests. Each request creates a separate calendar entry, which may appear as recurring.
Decline the duplicate unconfirmed entries and confirm only the intended meeting time.
If the meeting continues to reappear after declining, contact Cialfo Support via Chat with Cialfo, providing your name, the student’s name, and a description of the calendar entry.