What is Tune Preferences?
Tune Preferences allows students to refine the university and course recommendations shown on their Dashboard, Universities tab and Courses tab. By setting preferences such as destination country, subject interest, and budget, the platform tailors recommendations to each student's profile.
How to access Tune Preferences?
The Tune Preferences control (tune icon) appears on the Dashboard, Universities tab, and Courses tab. Clicking it opens a panel of preference questions. Complete as many fields as possible to improve the quality of your recommendations. Changes take effect within a few minutes and you will see a confirmation message: "Your preferences are updated. It will take a few minutes for the recommendations to reflect."
How Recommendations are displayed?
When the system is showing personalised recommendations, a banner appears at the top of the listing: "Showing top X recommended universities/courses based on your preferences. Search or filter to explore all." The Tune Preferences button is visible alongside this banner.
Courses Tab (Preference Question Sequence)
On the Courses tab, preference questions are shown in a fixed order to capture the most important inputs first:
Courses or majors of interest
Preferred study destinations
Budget (annual tuition fee)
Web vs Mobile Consistency
Recommendations and preferences are synchronised between the web platform and the Cialfo mobile app. If you notice differences between what is shown on web versus mobile for example, a different number of universities or a different lead university in the banner please allow a few minutes for the sync to complete. If the issue persists after 10 minutes, contact Cialfo support.
Troubleshooting steps
If the Tune Preferences button is not visible, check whether a search or filter has been applied the button is intentionally hidden during active filtering. On the Courses tab, if the preference popup appears in unexpected places, it has been removed from all areas other than the dedicated Tune Preferences flow. If recommendations are not updating after preference changes, wait up to 5 minutes and refresh the page.
Note: Preference updates on the Dashboard and Universities tabs apply immediately; updates on the Courses tab may take slightly longer to reflect due to the additional course matching process.
What’s New: Tune Preferences UX Improvements
In January 2026, several enhancements were made to the Tune Preferences experience to improve clarity and control. A new informational banner now appears on the University Search page to explain when recommendations are being influenced by preferences.
Additionally, the system now allows only one active Tune Preference at a time, ensuring more consistent and predictable results.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you’re unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].