Counselor Documents

Teacher Documents


Counselor Documents

+######### is invalid format. Acceptable format example: 123-456-7890. Incomplete Question Ids: 1215

  1. The phone number of the counselor is invalid. The counselor may go to their Settings page to update this. Check that the correct country has been selected. Any admin may also go to the Team page to update this for other counselors.

  2. The School Phone Number listed on the School Information page is invalid. Any admin may go to cDocs > Documents to update this.

Invalid answer format. Cannot validate upload file for the Question ID: 1248. Incomplete Question Ids: 1248

The School Profile is deemed invalid as it does not meet the standard requirements.

  • There must be no security or password protection settings in place

  • File format must be Acrobat 5.0 (PDF 1.4) or lower

Please reupload the School Profile according to these standards, then proceed to send the document again.

Invalid answer format. Upload exceeds size limit for QuestionID: 1248. Incomplete Question Ids: 1248

The School Profile is deemed invalid as the file size is too large.

  • Common App accepts files less than 2000kb only
    (Cialfo recommends less than 1900kb)

Please reupload the School Profile according to the above, then proceed to send the document again.

Invalid answer format. Cannot validate upload file for the Question ID: 1286. Incomplete Question Ids: 1286

The Initial Transcript is deemed invalid as it does not meet the standard requirements.

  • There must be no security or password protection settings in place

  • File format must be Acrobat 5.0 (PDF 1.4) or lower

Please reupload the Initial Transcript according to these standards, then proceed to send the document again.

Invalid answer format. Cannot validate upload file for the Question ID: 1287. Incomplete Question Ids: 1287

The Initial Transcript is deemed invalid as it does not meet the standard requirements.

  • There must be no security or password protection settings in place

  • File format must be Acrobat 5.0 (PDF 1.4) or lower

Please reupload the Initial Transcript according to these standards, then proceed to send the document again.

Invalid answer format. Upload exceeds size limit for QuestionID: 1287. Incomplete Question Ids: 1287

The second document attached to the School Report is deemed invalid as the file size is too large.

  • Common App accepts files less than 2000kb only
    (Cialfo recommends less than 1900kb)

Please reupload the second document attached to the School Report according to the above, then proceed to send the document again.

Invalid answer format. Upload exceeds size limit for QuestionID: 1287. Incomplete Question Ids: 1287

The second document attached to the School Report is deemed invalid as the file size is too large.

  • Common App accepts files less than 2000kb only
    (Cialfo recommends less than 1900kb)

Please reupload the Initial Transcript according to the above, then proceed to send the document again.

Invalid answer format. Cannot validate upload file for the Question ID: 1288. Incomplete Question Ids: 1288

The third document attached to the School Report is deemed invalid as it does not meet the standard requirements.

  • There must be no security or password protection settings in place

  • File format must be Acrobat 5.0 (PDF 1.4) or lower

Please reupload the Initial Transcript according to these standards, then proceed to send the document again.

Invalid answer format. Upload exceeds size limit for QuestionID: 1288. Incomplete Question Ids: 1288

The third document attached to the School Report is deemed invalid as the file size is too large.

  • Common App accepts files less than 2000kb only
    (Cialfo recommends less than 1900kb)

Please reupload the Initial Transcript according to the above, then proceed to send the document again.

Invitation already exists.

This student has already invited a recommender directly via Common App, hence an invitation from Cialfo cannot be made.

Inform the student to cancel the request on Common App. If you think this error should not be showing, contact us at Chat with Cialfo with the student's name and let us know the type of document you are trying to send.

Recommender has been invited by Common App or a different partner.

The email address of the counselor has already been used with Common App, likely because a student has directly invited them on Common App. Note: This can be any student, it does not have to be the same student you are sending the document for.

Option 1: To keep the email being used on Cialfo ➡ The counselor may log in to their Common App account, change their registered email, then return to send the document again.

Option 2: To keep the email being used on Common App ➡ Navigate to cDocs > Recommendations > Recommenders within Cialfo. Select the counselor, update the email being used, press 'Create Recommender ID' then send the document again.

Teacher Documents

+######### is invalid format. Acceptable format example: 123-456-7890. Incomplete Question Ids: 1393

  1. The phone number of the teacher is invalid. Any admin should go to the Team page to update this on behalf of the teacher.

  2. The School Phone Number listed on the School Information page is invalid. Any admin may go to cDocs > Documents to update this.

Form already submitted

This document has already been submitted. If you encounter this on the first attempt of sending, contact us at Chat with Cialfo with the student's name and the document you are trying to send.

Invalid answer format. Cannot validate upload file for the Question ID: 1448. Incomplete Question Ids: 1448

The Letter of Recommendation is deemed invalid as it does not meet the standard requirements.

  • There must be no security or password protection settings in place

  • File format must be Acrobat 5.0 (PDF 1.4) or lower

Please reupload the Letter of Recommendation according to these standards, then proceed to send the document again.

Invalid answer format. Validation Failed. Incomplete Question Ids: 1392

The Job Title of the teacher is invalid. The maximum allowable limit is 60 characters. Any admin should go to the Team page to update this on behalf of the teacher.

Invalid answer format. Upload exceeds size limit for QuestionID: 1448. Incomplete Question Ids: 1448

The Letter of Recommendation is deemed invalid as the file size is too large.

  • Common App accepts files less than 2000kb only
    (Cialfo recommends less than 1900kb)

Please reupload the Letter of Recommendation according to the above, then proceed to send the document again.

Invitation already exists.

This student already has one or more existing invitations for this type of recommendation, hence a new invitation from Cialfo cannot be made.

Inform the student to cancel the request on Common App. If you think this error should not be showing, contact us at Chat with Cialfo.

Recommender has been invited by Common App or a different partner.

The email address of the teacher has already been used with Common App, likely because a student has directly invited them on Common App. Note: This can be any student, it does not have to be the same student you are sending the document for.

Option 1: To keep the email being used on Cialfo ➡ The teacher may log in to their Common App account, change their registered email, then the counselor should return Cialfo to send the document again.

Option 2: To keep the email being used on Common App ➡ The counselor may navigate to cDocs > Recommendations > Recommenders within Cialfo. Select the teacher, update the email being used, press 'Create Recommender ID' then proceed to send the document again.

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