Update: Cialfo has rolled out an updated User Experience (UX). For a limited amount of time, clients will be able to switch from using the new UX and previous UX. This article will address both types of UX.

New User Experience (UX)

The 'Inbox' feature allows you to directly communicate with your counselors while preparing for your university applications.

It is a faster and easier way to send a message, rather than emailing your counselor. You will also be able to upload and send documents via the 'Inbox'.

You will be able to use the 'Inbox' via the Cialfo mobile app for iOS and Android in addition to using it on your desktop. This allows you to communicate whilst on the go.

How to use Inbox:

  1. Click the chat icon found on the top right corner.
  2. Your counselor's name will be found in the message list. Once you click it, you will be able to type a message in the text box on the right.
  3. Once you've typed the message, either click send or add an attachment if needed!

Previous User Experience (UX)

The 'Inbox' feature allows you to directly communicate with your counselors while preparing for your university applications.

It is a faster and easier way to send a message, rather than emailing your counselor. You will also be able to upload and send documents via the 'Inbox'.
 
You will be able to use the 'Inbox' via the Cialfo mobile app for iOS and Android in addition to using it on your desktop. This allows you to communicate whilst on the go.

How to use Inbox:

  1. Click "Inbox" found in the left hand menu. 
  2. Your counselor's name will be found in the message list. Once you click it, you will be able to type a message in the text box on the right.
  3. Once you've typed the message, either click send or add an attachment if needed!
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