Our Client Support team provides Live Chat support 24 hours a day, Monday through Friday, ensuring you can get help whenever you need it during the work week.
We are dedicated to providing prompt responses to your questions as quickly as possible. With team members working across Asia, Europe, US West, and US East time zones, there’s always someone available to assist you.
How to Contact us?
Chat with Cialfo
You can use the Chat with Cialfo feature to ask questions and connect instantly with our Product Support Specialists for assistance.
Simply sign in to your Cialfo account and click on ‘Chat with Cialfo’ under the user icon at the top-right corner of the platform.
Our virtual assistant, Fin, is available 24x7 year-round, ready to help answer your questions instantly. If you need to speak to a live person, type “Talk to a person” in the chat to connect with our Product Support Specialist during live support hours.
During UCAS Application Deadlines
In the two weeks before the UCAS application deadlines in October and January, the Product Support Specialist team operates 24x7 to ensure all queries are handled promptly and efficiently.
Fin remains active 24x7, both during UCAS deadlines and throughout the year, providing instant support whenever you need it.
Contact Via Email
You can also reach us at [email protected] for any non-urgent queries. Our team will respond as soon as possible.
Help Center
We also have a collection of self-help articles, which can be accessed here.