Linking Your UCAS Account with Cialfo
If you have already applied to UK universities through the UCAS portal and want to track and manage your application on Cialfo, you need to link your UCAS account to Cialfo.
How does UCAS account linking work?
Reach out to the Cialfo support team via Live Chat and inform them that you would like your UCAS account to be linked to your Cialfo. Ensure to provide the support agent with your UCAS email and password.
Once the request is raised, the support team will handle the account linking process.
After the accounts are successfully linked, your UCAS application data will begin syncing automatically with Cialfo. Since the system runs sync cycles on a daily basis there may be a short delay before the information appears.
Once the sync is complete, your application status will be visible within Cialfo. Both you and your counsellor can then track progress, review updates, and stay informed directly from the platform.
Do I need to apply again on Cialfo if I already applied on UCAS?
No. If you have already submitted your application directly on UCAS, you do not need to start a new application on Cialfo. Instead, your existing UCAS account will be linked to Cialfo so your counsellor can track your progress on the platform.
Can I still apply after the UCAS deadline?
If you have missed the main UCAS deadline, you may still have options depending on your application status:
UCAS Extra — Available if you have used all 5 choices and received no offers. Allows you to add one university at a time.
UCAS Clearing — Opens in July; allows students without confirmed offers to apply to universities with remaining places.
When to Reach Out to Chat with Cialfo?
Please contact Chat with Cialfo in the following situations:
If the student’s Applications page displays their Cialfo registration email instead of their UCAS email address, this may require further investigation and a change in the email address.
If you would like to discuss a specific case regarding a late application and confirm whether submission through Direct Apply is still possible.
UCAS Account Linking: What to Check Before You Start
Before requesting UCAS account linking, it’s important to identify which situation applies to you:
Your school uses Cialfo Direct Apply for UK applications: Account linking is available through the process described above. If you’re unsure whether your school is enrolled in Direct Apply for the UK, check with your counsellor first. Your school’s Direct Apply enrollment must be confirmed before linking can be processed, which may otherwise delay your request.
You already created a UCAS account outside of Cialfo: For example, you may have created your account before your school started using Cialfo or independently of your counsellor. In this case, follow the steps above and share your UCAS email address and password with the Cialfo Support team via Live Chat. Our team will link your existing UCAS account for you.
Note: UCAS account linking is a manual, credential-based process handled by the Cialfo Support team. It can take up to 24 hours to complete after your details have been shared and, where applicable, your school’s Direct Apply enrollment has been confirmed.
Need More Help?
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.