Cialfo has partnered with Parchment to allow schools to send supporting application documents via Parchment to universities that accept this delivery method. This guide covers how to send documents and how to handle universities not in the Parchment network.
Take a look at this quick video:
BEFORE sending documents, we strongly recommend you go through our presubmission checklist.
Sending for Parchment
Students must have added the universities to their Applying List on Cialfo. Depending on your school's Account Configuration, the counselor, student, or parent may add a university to the student's Applying List
Once added, identify the Application Round and Deadline in the Applications tab.
There are 2 ways to send via Parchment — individually per university, or Send All at once. Head to cDocs and search for the student
1st method: Sending individually per university
Under cDocs > Submissions > Student tab, find the university under the Parchment section. If the university appears under the Common App section, expand it and change the delivery method from Common App to Parchment. Click the Send button next to the document you want to send.
Here, click the Send button next to the document you want to send to the university.
2nd method: Send All documents to universities
Under the same student's cDocs page, use the Send All button to send all documents to the Parchment university at once.
After Sending: Verifying Documents Are Sent
After sending, the status will first show Processing, then change to Sent, and finally to Received when received by the university. Click "History" to view timestamps and details on who sent each document.
A Parchment ID is generated for each sent document — share this ID with the university if they are unable to track the document.
University not in the Parchment network
If a university does not appear as a Parchment option in cDocs, or if you see a "document sending not supported" message, it means Cialfo does not currently have a Parchment connection to that university. Here is what to do:
Check the university's preferred document delivery method: Visit the university's admissions website to find out whether they accept documents via Parchment, Common App, or direct mail. Some universities accept multiple methods.
Try switching to Common App: If the university accepts Common App documents, switch the delivery method in cDocs from Parchment to Common App for that university (cDocs > Submissions > expand the university > change delivery method).
For universities not supported by either method (Mail): The delivery method will show as "Mail" in cDocs. This means documents must be sent directly by the school to the university outside of Cialfo — via post, email, or the university's own submission portal.
Request to Add a University to Parchment : If you have confirmed that a university accepts Parchment but it is not available in cDocs, contact Chat with Cialfo with the university name, country, and supporting evidence (such as an official communication or website confirmation). This also applies in cases where a university specifically requires transcripts to be sent via Parchment as the only accepted official delivery method (e.g., University of Central Florida). The team will investigate the request and escalate it if applicable.
If you have any questions or need assistance, please reach out via Chat with Cialfo or email at [email protected].