The Extra-curricular Activities section under a student's Profile will allow your students to document their extra-curricular activities all in one place. These activities will be visible to you as a counselor and will help you better understand your student's strengths and interests.
All activities will also populate in the student's Resume Builder and is also used under the Likelihood of Acceptance (Shortlisting Algorithm) if it's turned on in Account > Configuration.
Extracurricular activities also populate the student's resume builder and inform the likelihood of acceptance (Shortlisting Algorithm) if turned in on Account Config.
Add and Edit an Activity
To add a new activity, click on the '+ Add' button and a sidebar will appear on the right.
Select the Activity Type and input the Activity Name. All fields with a red asterisk must be filled up before you are able to save it. Once you're done, click on 'Add Activity'.
To edit an Activity, simply click on the 'Edit Information' at the bottom of an Activity card.
Frequently Asked Question
What should counselors or students do if attachments or certificates uploaded to the Activities section are missing?
Counselors and students may occasionally find that files previously uploaded to the Activities section of a student's profile are no longer visible.
Why Attachments May Disappear
Attachments in the Activities section are tied to individual activity entries on the student's profile. In some cases, attachments may appear to have disappeared due to:
Activity entry deleted or archived: If the activity entry that the attachment was associated with was removed, the attachment is also removed.
Profile migration or data update: In rare cases during large data migrations or system updates, attachment links can be broken or orphaned.
Graduated/alumni student account: For students who have graduated, some profile data may be in a read-only or archived state that affects how attachments are displayed.
What to Check First
Navigate to the student's profile and open the Activities section.
Check whether the activity entry itself is still present — if the entry was deleted, the attachment is gone too.
Try refreshing the page or accessing the student's profile from a different browser.
If the student is a graduated/alumni student, confirm the account has not been archived.
How to Request Recovery
If you have confirmed the activity entry exists but the attachment is missing, contact Cialfo Support via Chat with Cialfo. Provide the following information to help the team investigate:
Student's full name and email address
School tenant URL (e.g., yourschool.cialfo.co)
Name(s) of the activity entry(ies) where the attachments are missing
Approximate date when the attachments were uploaded (if known)
The support team will escalate to engineering to check whether the attachment data can be recovered from the backend.
Best Practice for Counselors and students
Download Copies of Important Attachments: We recommend that students and counselors keep local backup copies of important activity documents, such as certificates and awards, after uploading them to Cialfo. This helps ensure that copies remain available in case of any platform-side issues.
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].