Cialfo's platform consists of multiple interconnected components (the main counsellor and student platform) and (the university and admissions platform). In some cases, an application visible in one platform may not yet appear in the other, causing a temporary data discrepancy.
What does a syncing issue look like?
A syncing issue between Cialfo and Explore may appear as:
An application showing a status such as Submitted to University in Explore but not appearing at all in Cialfo
An application visible in Cialfo but not reflected in Explore's records.
Mismatched application statuses between the two platforms for the same student and university.
What to do if you notice a discrepancy
Application sync issues between Cialfo and Explore cannot be resolved by counsellors directly, they require backend correction by the Cialfo support team.
Please contact Chat with Cialfo and provide the following information:
The student's name and email address
The university name affected (e.g. University of Adelaide)
The application ID if available (found in the Explore admin or application URL)
A description of the discrepancy for example, "Visible in Explore as Submitted but missing from Core entirely"
What happens after you report it?
The Cialfo support team will investigate the specific application record, identify the sync failure, and apply a backend correction to reconcile the data between Cialfo and Explore. You will be notified once the fix has been applied and the application data is aligned across both platforms.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].