A teacher or counselor has completed a CA form in Cialfo, but their account is still showing as "Not Linked". This might be happening because a student may have invited the teacher to complete a recommendation directly through Common App. Students should not be able to do that if they have added the correct high school to their Education section (the school name and CEEB code need to be correct).
Avoid sending any documents from this teacher until this is resolved. First, verify that the teacher has completed a Common App form in Cialfo. Second, if the teacher has and they still show as unlinked, it is likely that this teacher has been invited directly in Common App as a recommender thus blocking sending in Cialfo. You may do this by clicking into cDocs > Documents and reviewing the CA Account column and looking to see if any forms have been filled out in the following columns e.g. Recommendations and CA Teacher Eval.
There are two options for resolving this:
Option 1 - Have the student log onto their Common App account and go to the My Colleges Tab. For each college, verify that the teacher has not been invited. If the teacher has been invited, have the student remove the recommender. This should resolve the issue and enable sending.
Option 2 - You will need to contact Common App and ask that the teacher recommender email ID is removed from their system. Do this by going to Common App Recommender Support and clicking on "Contact Support". Explain what has happened and ask that Common App remove the teacher or counselor's email ID from their recommender system. If this is not resolved, an error message will appear when trying to send documents, and documents will not be able to be sent.