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cDocs Documents

For creating, managing and uploading documents for all students in a single view

Written by Central Support

cDocs Documents

With the revamped cDocs Document tab, counselors can now easily identify the complete list of prepared, uploaded, and pending documents with color-coded tabs, prioritize document sending, and extensive filtering options as well as manage their school's Recommenders.

At the top, you will see sub-tabs such as All Documents, Submissions, All Recommendations, My Recommendations, Recommenders, and Transcript Requests on the top. You will see a search bar where you can search the student's name or email ID. You can also filter by CA & FERPA status, Document Type, Counselor, and Teacher below the search bar.

All Documents

When you are on the 'All Documents' sub-tab, you will see all documents associated with a student organized by document type: Initial Documents, Mid-Year Documents, Final Documents, Other Documents.

  1. Documents highlighted in blue are uploaded and prepared

  2. Documents highlighted in grey are not uploaded and prepared.

The color code guide helps counselors visually identify the status of different documents at a glance.

Submissions

The cDocs Submission tab in Cialfo helps counselors manage and track document submissions for college applications for all students or you can do to any particular student's profile aswellby clicking on their name.

Recommendations and My Recommendations

In the "Recommendations" tab, you will see a summary of all the recommendation requests that each student has.


From all request you can toggle on to "My" to view only the request for you.

Recommenders

The recommenders tab lists all the recommenders registered with your school.

Transcript Requests

Transcript request tab will show all the document requests made by the student.

Follow-Ups

The Follow Ups page displays follow-up requests for students. It shows the student’s name, the university, the required document or action, the current status, and the due date.

This gives counselors a clear overview of what each student still needs to provide for a particular university and helps them track upcoming or overdue requirements.

The Search & Filter Functions

You can search for a student using their name or email ID, and filter by Counselors, CA & FERPA Statuses, and document type.

Filter by Counselor and Teacher

To filter by a counselor, simply search the counselor's name and add them to the list.

Filter by CA & FERPA Status

Filtering by CA and FERPA status works much like a checkbox.

Filter by Document Type

You may also filter by document type, by Document Status (Uploaded / Not Uploaded) or by the type of document.

Navigating to the student's cDocs Profile - Documents Page

Clicking on the student's name as highlighted below will bring you to the student's individual documents page; more information can be found in this article.


Troubleshooting & FAQ's

Why is a document type missing or why are certain action buttons not appearing in cDocs?

Document types and their available action buttons are displayed based on their configuration and availability. Only actions relevant to a particular document type are shown.

If a document type is expected to be visible but is not appearing, or if it appears incorrectly:

  • Refresh the page and check again.

  • Verify that the document type is configured correctly for your school.

  • If the issue persists, contact Chat with Cialfo and provide the document type name along with your school details for further investigation.

Need More Help?

Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.

If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].

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