Under the Students list page, search for the needed student and click on the 'Profile' quick link to jump straight to their Profile page.
You will now be able to edit the following sub-sections all in one page!
Personal Information
Application Details
University Preferences
Tests *
Extra-curricular Activities
Grades *
Contacts
Common Issue and Fixes:
User Country Becoming Blank When Creating a Mailing Address
If a counselor is creating a mailing address for a student in their profile, the student's Country field was being overwritten with a blank/null value. This silently erased country data that had previously been set, affecting profile completeness and any downstream processes that relied on the country field.
The backend logic for mailing address creation has now been corrected. Adding or updating a mailing address will no longer overwrite the student’s Country field, and the existing country value will now be preserved correctly.
What to do if you are still encountering the issue:
If you notice that a student’s Country field became blank after a recent mailing address update:
Go to the student’s Personal Information section.
Re-enter the correct country value manually.
Going forward, mailing address updates will no longer affect the Country field.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].