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I forgot my password! What should I do?
I forgot my password! What should I do?

How do I log in? Where can I reset my password?

Priscilla Ann avatar
Written by Priscilla Ann
Updated over a week ago

Forgot your password? Unable to log-in? Fret Not!

Here's a step by step guide along with a video on how to do that on Cialfo:

Step 1: Go to your school's log-in page

You have 2 options:

Option 1: Go to and select your school.

Option 2: Use your school's specific Cialfo URL. An example is: If you are unsure, check the welcome email that was sent to you to register your account with us. Alternatively, check with your counselor for the link or you can also Chat with Cialfo to get the link.

Tip: Bookmark your school's Cialfo log-in page!

Step 2: Click the Forgot Password link

Step 3: Enter your school email address

Enter the email address that you are registered on Cialfo with. If you are unsure which email address you should be keying in, please clarify with your counselor.

If the email address you've entered is correct, you will receive an email in your inbox with a unique link to reset your password.

Step 4: Check your inbox for the reset password email

Lastly, follow the instructions in the email and you'll be done! :)

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