1. Website address

Check the webpage link and ensure that is the right address link. If you're unsure, reach out to us through Chat with Cialfo with (i) the Name of your school and (ii) Campus (if applicable).

2. Correct email address

Ensure that the email address you are logging in with is the email address that you have been registered with. Typically, your account would have been registered with a personalised school email address i.e. [email protected].

If you are still unable to login, please reach out to us through the Chat with Cialfo with the following details:

(i) First and Last Name

(ii) Email

(iii) Name of School (and campus, if applicable)

(iv) Name of your counselor

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