This article will explain the types of notifications that are sent out from Cialfo and how users can customize their notifications. Users will be able to customize the different types of notifications they receive from Cialfo by clicking on 'My Settings' located at the top right corner.
NOTE: Guardians currently are not able to make changes to their notification settings.
Types of Notifications
Notifications are sorted by sections. Under each section, depending on who the user is, users will have the option of selecting In-Page, Email or SMS notifications depending on their preferences. Below is a summary on the sections made available to both students and counselors.
Shared - Available to students and counselors
Tasks, Meetings, Inbox, Essay Prompts
Student-only
Profile, Direct Apply
Counselor-only
Status, Student Database, Recommendations, Transcript Requests
Student Notification Settings
Counselor Notification Settings
Cialfo Notifications Summary Table
The following table shows the types of notifications available on the platform:
Troubleshooting & FAQ's
How can I disable automatic Task Summary emails to guardians?
If your school would like to stop automatic Task Summary emails from being sent to guardians:
Please first confirm internally that the school would like to stop receiving these emails.
This setting cannot be changed from the school's configuration or admin settings.
The configuration must be updated by the Cialfo Engineering team.
Once confirmed, contact your Customer Success Manager or reach out to us through the Chat with Cialfo feature to request the change.
Why am I still getting task notifications for a graduated or former student?
Task notifications, including digest emails and real-time task update alerts, are based on whether the student's account is active, rather than their graduation year.
Therefore, a student who has graduated or left the school may continue to generate task notifications if their account is still active.
To stop these notifications, the counselor can:
Deactivate the student's account, or
Resolve/delete the specific task that is generating the notification.
Simply marking a student as graduated or updating their graduation year will not stop task notifications if their account remains active. If you still have any doubts, reach out to us through the Chat with Cialfo feature.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].