You will be able to create and send multiple surveys, collect and download responses from both students and guardians directly on Cialfo.

To begin, go to More, click on Surveys and then click on the Create Survey button. It will open a new page where you can begin building the survey.

First, give your survey a title and description of what it entails. Once you have done so, you may add your first question and select the type of question you would like it to be.

To add another question, click on the '+ Add Question' at the bottom of the page.

Once you're done drafting the questions, it is time to choose your intended recipients - click on the Recipients tab. The filters will allow you to quickly assign the survey to a range of students to your preference.

For example, if you would like students in the Class of 2026 to answer a few questions about their goals for the upcoming year, select the Graduation Year filter. You will then be prompted to choose a graduation year range. In this case, set both the start and end year to 2026.

By default, all surveys are set to be sent to Students only however, you may also choose to send survey questions to their guardians only or to both students and their guardians. Do note that if you are sending it to guardians, they must already have a Cialfo account.

If you want to send the survey to recipients that are not part of a preset filter or group, you can click the "Add Recipient" option and add the recipient by email.

Please remember to save a draft or publish the survey before you use the preview option. Your work will be lost if you don't save first!

After recipients are selected, click 'Publish' to send the survey. Upon clicking Publish, the survey creator will be prompted to set the Start Date & Due Date for a given survey. Select the required dates and click 'Publish.'

The Start Date is the date when a published survey first becomes visible on the recipient's Surveys page. The Due Date is the final date by which recipients can submit their responses. Once the Due Date has passed, the survey is closed and is no longer displayed on the recipient's Surveys page.

Note: Currently, publishing a survey does not trigger any notification to the recipients. We recommend counselors sending out a broadcast message notifying the recipients to complete the survey.

Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
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If you’re unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].