After guardians are uploaded into your school's Cialfo account, there are two methods for sending registration emails allowing access to Cialfo.
Method #1
Use Bulk Actions to send registration emails to all guardians or only to those with a relationship to a student in a particular grade level or graduation year.
Choose a filter if you only want to send it to a specific grade level or students assigned to a particular counselor, etc.
Select all or at least one student, then bulk actions will appear, choose the action from the dropdown menu
Method #2
Manually send guardian registration emails for individual students/guardians.
Search for the student associated with the Guardian in the Students List
When looking at a student's account, select 'Contacts' under Profile
Select > "+ Add" > enter the required (*) information
Check the "Enable Guardian Account" field and hit "Save"
A green banner saying "Contact Updated Successfully" will show on the top of your screen and a registration email will be sent.
Troubleshooting: Error When Assigning a Student to a Guardian
If you see a "Something went wrong" error when clicking Assign after selecting a student to assign a guardian, this is usually caused by a temporary backend issue when a guardian account has been created very recently and you immediately try to assign a student to it. In such cases, the system may not have fully processed the new guardian record yet, which can result in an assignment error.
How to resolve it?
Refresh the page and try the assigning the counselor again
Confirm that the guardian account has been fully activated (for example, the error no longer appears on the screen)
If the issue continues, please contact Chat with Cialfo and share both the student and guardian email addresses for further investigation