Cialfo has partnered with Parchment to allow schools to send supporting application documents via Parchment to universities that accept this delivery method. This guide covers how to send documents and how to handle universities not in the Parchment network.
Take a look at this quick video:
BEFORE sending documents, we strongly recommend you go through our presubmission checklist.
Sending for Parchment
Students must have added the universities to their Applying List on Cialfo. Depending on your school's Account Configuration, the counselor, student, or parent may add a university to the student's Applying List.
Once added, identify the Application Round and Deadline in the Applications tab.
REMOVE - There are 2 ways to send via Parchment — individually per university, or Send All at once. Head to cDocs and search for the student.
Adding this Instead-
There are 2 ways to send documents via Parchment for a student. Head to cDocs and search for the student to get started.
Send individually — send one document at a time to a university
Send All — send all documents to a university at once
1st method: Sending individually per university
Under cDocs > Submissions > Student tab, find the university under the Parchment section. Click the Send button next to the document you want to send.
2nd method: Send All documents to universities
Under the same student's cDocs page, use the Send All button to send all documents to the Parchment university at once.
After Sending: Verifying Documents Are Sent
After sending, the status will first show Processing, then change to Sent, and finally to Received when received by the university.
University not in the Parchment network
If a university does not appear as a Parchment option in cDocs, check the university's preferred delivery method, try switching to Common App, or contact Chat with Cialfo to request the university be added to Parchment.
Troubleshooting & FAQ's
Why is my Parchment document still showing as "Processing"?
Why is my Parchment document still showing as "Processing"?
If a document remains in Processing for more than 48 hours, contact Cialfo Support via Chat with Cialfo and provide the following details:
Student name
University name
Parchment ID (if available)
Date the document was sent
Why is the Parchment Send button disabled or unavailable?
Why is the Parchment Send button disabled or unavailable?
The Send button may appear disabled in the following situations:
When sending Predicted Grades documents to certain universities
Immediately after uploading a document
If you encounter this issue, contact Cialfo Support via Chat with Cialfo and provide:
Student name
University name
Affected document type
These details will help the team investigate the issue more efficiently.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].