When something on Cialfo isn't working, 'Report a bug' lets you send the problem directly to Cialfo's engineering team, the people who fix it.
Instead of just describing the issue in a message, you can also record your screen and show us the problem exactly as you're experiencing it.
Talk us through the problem while you record. If you record without sound, describe the issue in writing before you send your report.
This gives our engineers the information they need to understand and identify the issue. This means a faster turnaround on getting the issue fixed.
You can also keep track of every bug you've reported and check its status at any time.
Is it a Bug or a Question?
A Bug is when Cialfo does something it shouldn't, or doesn't do something it should.
A Question is when Cialfo works, but you're not sure how to use it.
Use Report a Bug, when?
A page doesn't load or shows an error
Clicking Save, Send or Upload does nothing
A document won't upload to cDocs
A student's details or application status look wrong
Something that worked yesterday has stopped working
Contact our Technical Support team, when?
You want to know how to do something, for example: How do I add a student? or How do I send a broadcast to a group?
You can't find a setting
You want to know whether Cialfo can do something it doesn't do today
You need help with your account or access
To reach our Technical Support team:
Live chat: click your profile picture, then Chat with Cialfo.
Email: write to [email protected].
How to Report a Bug
Click your profile picture in the top-right corner.
Under Help, select Report a bug, then click Report a new bug.
The Report a bug window opens. Click Start recording.
When your browser asks what to share, choose this tab. Only this tab is recorded.
Allow the microphone if you'd like to talk us through the problem. This is optional. If you don't allow it, we'll record without sound.
Show the steps that lead to the problem and tell us what you expected to happen. You can record for up to 2 minutes and stop at any time.
Click Stop.
Write a line about what went wrong, then click Send report.
You'll see a confirmation that your report was sent.
What we receive with your report:
Along with your recording and note, we receive logs of the app's recent network requests at that moment.
Passwords and sign-in tokens are removed.
How to check on a bug you reported
Click your profile picture, select Report a bug, then click View reported bugs.
The Reported bugs page lists your bugs under the Open and Resolved tabs, along with the date each was reported.
Each bug shows one of three statuses: Received, In progress or Resolved.
Click a bug to see its status, the recording and the note you wrote.
5. You can also start a new report from this page by clicking Report a new bug.