Find your Cialfo Guide
In your Cialfo profile, you’ll find the Cialfo Guide option at top right corner under the “Talk to Guide” option.
Click on “Talk to Guide” to see the Cialfo Guide who is currently available.
You can also view important details about each available Guide, including their name, experience, the number of students they have guided, and the study destinations they support. This information can help you understand your Guide’s experience and the type of guidance they can provide.
Connect with Your Guide on WhatsApp
Use your phone’s camera to scan the QR code displayed on the screen. Once you scan the code, you’ll be taken directly to WhatsApp, where a chat window with your Cialfo Guide will open.
A message will already be typed for you, such as:
“Hey Swathi, I am from Cialfo, and I need your guidance on…”
Simply complete the message by adding what you need help with. You can mention your questions, the destination you’re interested in, your application, or anything else you’d like guidance on.
Once you’re ready, send the message to start your conversation with your Guide.
Use WhatsApp Web to Chat
If you’re using Cialfo on a desktop or laptop, you can also choose “Use WhatsApp Web to Chat”.
Select this option to open WhatsApp Web and start a conversation with your available Cialfo Guide. Just add the details of what you need help with and send your message.
Benefits of Connecting with a Cialfo Guide
Connecting with a Cialfo Guide gives you a direct way to get support throughout your application journey.
Get personalised guidance based on your goals and requirements.
Ask questions about study destinations and your application journey.
Connect directly with an available Guide through WhatsApp.
Get support from Guides with experience helping students with international education.
Continue your conversation easily through WhatsApp whenever you need guidance.
Whether you’re exploring your study options, working through your application, or simply have a question you’d like help with, your Cialfo Guide is there to support you along the way.
FAQs & Troubleshooting
Cialfo Guide Request Option
The Guide Request (“Talk to a Guide”) option is available to students who meet their school's Cialfo Guide eligibility requirements.
If an eligible student cannot see the option in their account, use the troubleshooting steps below.
Some eligible students at certain schools might not see this option because their account might be incorrectly identified as not eligible. This could happen even when Cialfo Guide was enabled for the school and the student had the required counselor approval, where applicable.
If you're still experiencing this issue please contact our support team.
Why doesn't my student see the Guide Request option?
Why doesn't my student see the Guide Request option?
If your student can't see the Guide Request option, First confirm that Cialfo Guide is enabled for your school and check whether your school's workflow requires counselor approval before a student can engage with a Guide. If approval is required, the counselor must approve the request before the student can access the option.
If Cialfo Guide is enabled and the required approval has been completed, but the student still does not see the Guide Request option, contact us via Chat with Cialfo with the student's name, email address, and your school's subdomain so we can check their eligibility.
Can one student be missing the Guide Request option while other students at the same school can see it?
Can one student be missing the Guide Request option while other students at the same school can see it?
Yes. Eligibility is checked for each student individually, so the issue may affect specific students rather than everyone at a school.
If one or more students cannot see the Guide Request option while other eligible students can, contact us via Chat with Cialfo and share the affected students' details so we can check their eligibility individually.
Need More help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].