When a new Common App application cycle begins, schools using Direct Apply or the Common App integration with Cialfo may notice that the Link to Common App button is no longer available for students, even if the integration worked during the previous application cycle.This can happen even when students' profile details, such as their Graduation Year and Application Year, are correctly configured.
Why does this happen?
The Common App integration does not automatically carry over from one application cycle to the next. The integration needs to be reactivated for each new application cycle.
What should I do if students cannot see the "Link to Common App" button?
Confirm that the new Common App application cycle has started.
Verify that the student's profile details, including their Graduation Year and Application Year, are correct for the current application cycle.
If the details are correct and the Link to Common App button is still missing, contact the Cialfo Support team via Email or Chat with Cialfo and ask them to check whether the Common App integration has been activated for your school for the current application cycle.
Our team will review the integration status and coordinate with Common App if required.
Counselors do not need to manually reactivate the integration themselves. If the Link to Common App button is missing after the new application cycle begins, contact the Cialfo Support team for assistance.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, through Chat with Cialfo.
If you’re unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via:
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