Explore Mail is a dedicated email inbox built into Cialfo, designed to help students and counselors manage university communication more efficiently.
Every student receives a unique @exploremail.co email address, which can be used for all applications — including Common App, UCAS, Direct Apply, and any other university system.
Explore Mail helps ensure important messages never get missed by sending instant notifications via email, SMS, and WhatsApp when a new message arrives.
What's in it for Counselors?
Don't Lose Offers: Students receive reminders for university offers and follow-ups.
Safe & Secure: Support your students by keeping tabs on important emails as they arrive.
Save Time: Spend less time on manual follow-ups and more on impactful guidance.
Any & All Applications: Common App, UCAS, or any university worldwide.
Why Students love it -
Don't Lose Offers: Get smart reminders for university offers and follow ups.
Safe & Secure: Your counselor can support and keep tabs on your progress
All Applications on Cialfo: Keep application email organized
Any & All Applications: Common App, UCAS, or any university worldwide
Where to Find Explore Mail
You can access Explore Mail directly from your Cialfo dashboard.
Once you log in, look at the top-right corner of your screen — you'll see a mail icon (✉️).
Clicking on it will take you to your Explore Mail inbox.
When setting up for the first time, you'll see a welcome card in the middle of your screen.
How to use Explore Mail?
Direct Apply (Cialfo)
Students applying via Direct Apply in Cialfo will automatically use their Explore Mail email address.
This is the default setup — no extra configuration is needed.
UCAS (UK Direct Apply)
UCAS applications submitted through Cialfo also use the student's Explore Mail address by default.
Common App
Students can sign up on the Common App using their Explore Mail email address.
University Portals
For universities that require applications through their own portals, students can enter their Explore Mail address during the application process.
Key Features of Explore Mail
Student Inbox and Reminders
Students receive a dedicated inbox within Cialfo to manage all university-related emails. Built-in reminders help students stay on top of critical follow-ups or deadlines.
Notifications and Dashboard Updates
Students are instantly notified whenever a new university email arrives via email and WhatsApp.
Saige-Powered Offer Detection & Notifications
Cialfo's AI, Saige, automatically detects university offers and other important updates inside emails. Both students and counselors receive instant notifications.
Counselor Inbox & Oversight
Counselors have full visibility into student inboxes directly within Cialfo.
Access for Counselors vs Students
Counselors:
Can view student inboxes directly in Cialfo.
Monitor email activity and important updates.
Students:
Can read emails and view attachments in Cialfo.
Receive notifications via SMS, WhatsApp, and personal email.
Must use Bluehost to reply, forward, or compose emails.
Using Your Explore Mail Inbox
Your Explore Mail is where you'll receive all important updates from universities and application portals.
Access Your Inbox
Open Explore Mail directly within the Cialfo platform.
View Individual Emails
Check Spam (Junk) Folder
List View
Shows a list of all emails in the folder you're viewing.
Email View
Bluehost Integration
Bluehost is an email hosting service that manages and stores your university-related emails securely.
Notifications
Students stay fully informed through a portal complemented by WhatsApp, SMS, and email notifications.
What is new?
1.Previous/Next Student Navigation Now Working on Explore Mail Page
1.Previous/Next Student Navigation Now Working on Explore Mail Page
Counselors on the Explore Mail page were unable to use the Previous and Next student navigation controls.
Now, the Previous and Next student navigation controls work correctly.
2.Explore Mail Sync Status Updates
2.Explore Mail Sync Status Updates
Cialfo has introduced a new sync status messaging on the Explore Mail page. A new "Out of sync" warning message is now displayed when a student's webmail password has been changed and Cialfo can no longer sync the inbox.
3. Specific University Emails Not Opening in Explore Mail
3. Specific University Emails Not Opening in Explore Mail
An issue was encountered where certain university emails could not be opened on a student's Explore Mail page. This issue has now been resolved.
4."Cialfo Mail" is Now "Explore Mail"
4."Cialfo Mail" is Now "Explore Mail"
The dedicated email inbox feature previously known as Cialfo Mail has been renamed to Explore Mail to better align with the Explore brand identity.
There are no changes to the functionality. Students will continue to receive a unique @exploremail.co email address, and counselors will still have full visibility into student inboxes. The inbox layout, icons, and all related features remain the same only the feature name has been updated.
If you come across references to Cialfo Mail in older help articles, guides, or screenshots, please note that they refer to the same feature now called Explore Mail.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].