Explore Mail is a dedicated email inbox built into Cialfo, designed to help students and counselors manage university communication more efficiently.
Every student receives a unique @exploremail.co email address, which can be used for all applications — including Common App, UCAS, Direct Apply, and any other university system.
Explore Mail helps ensure important messages never get missed by sending instant notifications via email, SMS, and WhatsApp when a new message arrives.
What's in it for Counselors?
Don't Lose Offers: Students receive reminders for university offers and follow-ups.
Safe & Secure: Support your students by keeping tabs on important emails as they arrive.
Save Time: Spend less time on manual follow-ups and more on impactful guidance.
Any & All Applications: Common App, UCAS, or any university worldwide.
Why Students love it -
Don't Lose Offers: Get smart reminders for university offers and follow ups.
Safe & Secure: Your counselor can support and keep tabs on your progress
All Applications on Cialfo: Keep application email organized
Any & All Applications: Common App, UCAS, or any university worldwide
Where to Find Explore Mail
You can access Explore Mail directly from your Cialfo dashboard.
Once you log in, look at the top-right corner of your screen — you'll see a mail icon (✉️).
Clicking on it will take you to your Explore Mail inbox.
When setting up for the first time, you'll see a welcome card in the middle of your screen.
How to use Explore Mail?
Direct Apply (Cialfo)
Students applying via Direct Apply in Cialfo will automatically use their Explore Mail email address.
This is the default setup — no extra configuration is needed.
UCAS (UK Direct Apply)
UCAS applications submitted through Cialfo also use the student's Explore Mail address by default.
Common App
Students can sign up on the Common App using their Explore Mail email address.
University Portals
For universities that require applications through their own portals, students can enter their Explore Mail address during the application process.
Key Features of Explore Mail
Student Inbox and Reminders
Students receive a dedicated inbox within Cialfo to manage all university-related emails. Built-in reminders help students stay on top of critical follow-ups or deadlines.
Notifications and Dashboard Updates
Students are instantly notified whenever a new university email arrives via email and WhatsApp.
Saige-Powered Offer Detection & Notifications
Cialfo's AI, Saige, automatically detects university offers and other important updates inside emails. Both students and counselors receive instant notifications.
Counselor Inbox & Oversight
Counselors have full visibility into student inboxes directly within Cialfo.
Access for Counselors vs Students
Counselors:
Can view student inboxes directly in Cialfo.
Monitor email activity and important updates.
Students:
Can read emails and view attachments in Cialfo.
Receive notifications via SMS, WhatsApp, and personal email.
Must use Bluehost to reply, forward, or compose emails.
Using Your Explore Mail Inbox
Your Explore Mail is where you'll receive all important updates from universities and application portals.
Access Your Inbox
Open Explore Mail directly within the Cialfo platform.
View Individual Emails
Check Spam (Junk) Folder
List View
Shows a list of all emails in the folder you're viewing.
Email View
Bluehost Integration
Bluehost is an email hosting service that manages and stores your university-related emails securely.
Notifications
Students stay fully informed through a portal complemented by WhatsApp, SMS, and email notifications.
"Cialfo Mail" is Now "Explore Mail"
Cialfo Mail has been renamed to Explore Mail, everything works exactly the same, only the name has changed. Students keep their @exploremail.co address, and counselors retain full inbox visibility.
Any references to Cialfo Mail in older articles or screenshots refer to the same feature, now called Explore Mail.
Troubleshooting & FAQs
What Should I Do If My Custom Folders Aren't Showing in Explore Mail?
What Should I Do If My Custom Folders Aren't Showing in Explore Mail?
If you have created custom folders in Bluehost and they are not appearing in your Explore Mail view within Cialfo, please follow the steps below:
Log out of Cialfo and log back in — this triggers a fresh sync of your Explore Mail folders.
In Explore Mail, click the "Go to your inbox" button to open your Bluehost inbox directly. Verify that the custom folders exist and contain emails there first.
Allow a few minutes after creating a new folder in Bluehost before it appears in Cialfo's Explore Mail view — there may be a short sync delay.
If folders created previously are still missing, try moving an email into the folder in Bluehost to trigger a re-sync.
If the folders are still not visible, contact Chat with Cialfo with your email address and a description of which folders are not appearing.
What Does the "Out of Sync" Status Mean in Explore Mail?
What Does the "Out of Sync" Status Mean in Explore Mail?
Cialfo has introduced a new sync status message on the Explore Mail page. An “Out of sync” warning will appear when a student’s webmail password has been changed and the inbox is no longer syncing with Cialfo.
If you see this message after updating the password, please reach out to us via Chat with Cialfo for further assistance.
Why Aren't Specific University Emails Opening in Explore Mail?
Why Aren't Specific University Emails Opening in Explore Mail?
If a university email isn't opening in Explore Mail, try refreshing the page or switching browsers, and if it still doesn't work, reach out via Chat with Cialfo!
Why Aren't Forwarded Emails Arriving in My Personal Inbox?
Why Aren't Forwarded Emails Arriving in My Personal Inbox?
If you notice that emails received on a student's Explore Mail address are not showing up in their personal email inbox, here are a few things to check.
Emails not being forwarded to personal inbox
Confirm that the student's login email on Cialfo is correct and active — a recently updated email address may not have forwarding set up yet.
Ask the student to check their spam or junk folder in their personal email, as forwarded emails can sometimes land there.
Send a test email to the student's Explore Mail address and check whether it arrives in their personal inbox within a few minutes.
If forwarding is still not working after these steps, please reach out via Chat with Cialfo with the student's name, their Explore Mail address, and the email address it should be forwarding to, we'll happy to look into it further.
Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].