In this new release of college visits, two cards will be on the counselor dashboard for your convenience. In the two cards, you can monitor your College Visit Schedule and your College Visit Requests.

In College Visit Schedule, you can look at information for the top 3 upcoming confirmed visits. In College Visit Requests, you will be able to view the top 3 incoming requests and confirm requests directly on the dashboard.

If you need more information, clicking 'View All' will bring you to each corresponding page for management in a greater depth.

Counselors can now see an overview of the visit request in the request card with the ability to take quick action like accept, decline and proposing a new time. If counselor is declining the request, they will need to provide a reason on why they are declining the request and the reason will be shown to the university who requested the visit.

Some new details are also added when the Visit is accepted, such as university city, country, student connections, message from university, type of visit (virtual or in-person). Other information such as number of applicants in the past 2 years, representative details are also added under University Information section.

After accepting the Visit, counselors now have the option to notify students about an upcoming visit.

You will now see three tabs underneath College Visits.

In Schedule, the notification shows you either "Upcoming" for upcoming visits in the next 15 days.

In Requests, you will see all the unconfirmed visit requests.

If you have not yet set your availability or if there are very few slots set for the school, you will see a 'Set up availability' prompt. Schools that set their availability can receive over 50 visit requests from universities.

To schedule your own school events such as new college visit or college fair for your students, you can click the button of "College Visit" or "College Fair" button at the top.
Fill in the details of the college visit, such as the college that plans to visit, Event Description, Staff note, Organizers, Date, Time, and Location.
Organizers can be chosen from the staff already registered in Cialfo.

Scroll down the page within a visit, and find there is also an option of adding requirements of attendees, such as Registration deadline, selecting students by graduation year, or by grades.

After filling in all the information including the required fields, click Save. If you click "Save and Notify Audience", all selected audiences will receive an email notification.

After completing and saving the visit, the visit will now appear in the upcoming college visit list.

After creating this college event, your attendees will receive a notification email sent by Cialfo.

Students can also log in to their Cialfo account to find more details about this event.

Next to the Add "College Visit" and "College Fair" button, there's an "Email Reps" option.

This allows counselors to send emails to all college representatives listed for the scheduled college visits. For all visits scheduled under the Visits Schedule section, the email will be delivered to all the designated reps for those universities.

Just enter the subject and message, attach any files if needed, and click "Save" to send.

To access this page, click College Visits > Schedule. You will see a dashboard that displays upcoming and past events ordered by the date. You can also manage your account settings from the same page on the top menu under 'My Settings' and 'School Settings' options.

Please note that users may not view 'School Settings' due to user types and access levels. Typically, only admin-counselors possess the ability to make changes to school settings.

My Settings - Brings you to a page where you can link your Zoom account for virtual visits and indicate email notification preferences.

School Settings - You can sync your school/personal calendar so that all approved visits will show up in the calendar

To access college visits at a deeper level, you may click on the scheduled event, and a sidebar will appear showing the overview of the event and the attendees.

Clicking on College Visit > Requests will allow you to view all incoming College Visit requests. This is where you can confirm, reschedule, and cancel requests.

Sharing your school's availability with college representatives is now easier than ever! You will be able to simply click on the Copy Link button and share away!

Have a question you are unsure of or need more information for your specific needs? Please reach out to our support team via Chat or check out other resources at Cialfo!

| Cialfo Help Center |

If a university visit that was confirmed or scheduled does not appear under College Visits > Schedule, this may be caused by a data sync issue affecting how visit records are displayed for that school.

What was fixed (Feb 2026 — CC-30006): An issue was resolved where a scheduled visit from a university (e.g. Kozminski University, Poland) was not showing under the Visits section despite having been correctly arranged between the university rep and the school. The visit data was corrected and the record now displays as expected.

If you experience a similar issue: