Your school counselor invites you to sign up for an account on your registered email address. Here are the steps to get the account created: along with a video:
Step 1 - Find the welcome email
To get started with the setup, locate your welcome email titled 'Get started with Cialfo!' from [email protected].
Click on "Register your Cialfo Account Today".
Step 2 - Fill in your details
It will open a new tab in your browser, where you will have to fill in the following details-
Name
Last name
Gender
Phone Number
Password
Confirm Password
After filling in your details, click on "Create my account".
Step 3 - Terms and ConditionsYou will receive an OTP if you have registered the mobile number. Fill in the OTP.
You will be prompted with the terms and conditions. Go through the terms and conditions by click on Connections Terms and Conditions and click on "Accept and continue".
Step 4- Hurray! Your Account has been created.
Common Issue and Troubleshooting
If a student reports that the “Accept and Continue” button is unresponsive, try the following troubleshooting steps before raising a support ticket:
Ask the student to refresh the page and try again.
Try a different browser. Cialfo recommends using the latest version of:
Google Chrome
Mozilla Firefox
Check that the student’s internet connection is stable.
If the button remains completely unresponsive across multiple browsers and devices, contact Cialfo Support via Chat with Cialfo. Include:
The student’s email address
A brief description of what happens when the student clicks the button
Note for Counselors
If a student is stuck on the consent form and cannot progress, counselors can assist by checking the student's account status from the Students List. Students who have not yet accepted the consent form will show as Unconfirmed. You can resend the activation/registration email from there to prompt the student to try again.
💡 Need More Help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, through Chat with Cialfo.
If you’re unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via:
Live Chat