How does the Direct Apply fee waiver work?
When a student submits an application through Cialfo's Direct Apply feature, Cialfo coordinates with the university to waive the application fee on the student's behalf. The fee waiver applies at the point of submission. Students do not need to enter a discount code or take any additional steps to claim it.
Why does the university portal still show a payment prompt?
After a student submits a DA application through Cialfo, it is common for the university's own application portal to continue displaying a payment prompt. This does not mean the fee waiver has failed. The fee waiver is applied on the backend and the university will not charge the student. If in doubt, contact the Cialfo Support team for confirmation before making any payment.
How do I confirm the fee waiver has been applied?
To verify whether a DA fee waiver has been applied for a student, follow these steps:
Check that the student's DA application status in Cialfo shows as Submitted or Pending Cialfo Review.
Contact the Cialfo Support team via Chat with Cialfo and provide the student's name, email address, and the university name.
Do all universities on Direct Apply offer a fee waiver?
Not all universities on Direct Apply offer an application fee waiver. To check whether a specific university offers a fee waiver, view the university's Direct Apply programme page in Cialfo, or contact Chat with Cialfo.
What if I'm unsure whether a payment is needed?
Do not make any payment to the university portal without first confirming with the Cialfo Support team. Contact Chat with Cialfo with the student name, university name and programme, and a screenshot of the payment prompt.
Why is the fee waiver tooltip not visible or difficult to read on university profile and programme pages?
If the fee waiver tooltip is not displaying correctly or is difficult to read, follow the steps below:
Step 1: Refresh the page or close and reopen the page to ensure you are on the latest version.
Step 2: Clear browsing history, cookies, and cache
Open your device's browser settings
Clear your browsing history, cookies, and cache
Reopen the page and check if the issue is resolved
Step 3: Check your screen size or zoom settings
Ensure your browser zoom is set to 100%
If you are on a smaller screen, try accessing the page on a larger screen or adjusting your display settings
If the issue persists, please reach out to our support team for further assistance.
Need more help?
Our Client Support team is available via Live Chat 24 hours a day, Monday through Friday, so you can get help anytime during the work week through Chat with Cialfo.
If you're unable to find a solution in our help articles or need further assistance, you can contact the Cialfo Support team via Live Chat or email us at [email protected].