Overview
We’re aware that some users are experiencing PDF upload or verification errors when submitting documents through the Common App. This issue is linked to recent upgrades in Common App’s PDF verification software, which can occasionally prevent certain files — especially School Profile PDFs — from being accepted.
With the upcoming November application deadlines, we want to make sure your submissions go through smoothly and without delays.
Recommended Next Steps
To help us identify and resolve any potential issues early, we recommend that each school submits at least one test application as soon as possible.
Doing so allows us to detect and fix PDF-related issues well before final submissions.
If you encounter an error when uploading or verifying a PDF, please follow these steps:
Recreate the PDF using “Microsoft Print to PDF”
Open your document.
Click Print → Select Microsoft Print to PDF as the printer.
Save the new file to your computer.
Upload this newly created PDF to the Common App again.
This method has been found to be the most reliable workaround for resolving PDF verification issues.
Submit Early
Submitting early gives our team time to identify and fix any potential issues before deadlines.
What We’re Doing
We’ve been in communication with the Common App team, who have confirmed that they are aware of the issue. However, due to overlapping university deadlines, they are unable to provide an immediate fix at this time.
Our Engineering and Support teams are actively monitoring and assisting with any related cases to ensure your students’ applications are not delayed.
Need Help?
If you continue to face issues after following the above steps, please reach out to our Support Team through 'Chat with Cialfo' or email ([email protected]).
We’ll be happy to review your case and work with our engineering team to ensure a smooth submission experience.
Thank you for your understanding and for taking early action to help us prevent any submission delays.