All Collections
Our Privacy Policies & Support
Troubleshooting
Can't Login? Troubleshooting Frozen Account
Can't Login? Troubleshooting Frozen Account

If you're having difficulty logging in and/or facing the "Frozen Account" error, here are some troubleshooting steps you may try.

Jenny Jiang avatar
Written by Jenny Jiang
Updated over a week ago

1. Website address

Check the webpage link and ensure that is the right address link. If you're unsure, reach out to us through Chat with Cialfo with (i) the Name of your school and (ii) the Campus (if applicable).

2. Correct email address

Ensure that the email address you are logging in with is the email address that you have been registered with. Typically, your account would have been registered with a personalized school email address i.e. [email protected].

If you are still unable to log in, please reach out to us through the Chat with Cialfo with the following details:

(i) First and Last Name

(ii) Email

(iii) Name of School (and campus, if applicable)

(iv) Name of your counselor

Did this answer your question?