The Inbox feature allows counselors and students alike to communicate with each other - working like instant messaging.
You can get to Inbox in two ways:
Through the Main Menu:
You can access the Inbox through the mail icon on the top right corner. This will take you to your full list of students and their respective Inbox chats. Your most recent conversations will be at the top, but you will also able to search for a particular student's chat. To chat with the student, click the chat icon as highlighted in the red box below.
Anywhere on a Student's Profile:
If you are the assigned counselor of the student, you can also access Inbox on any page within the student's profile. This is especially helpful as it allows you to communicate with an individual student while reviewing their information.